Frequently Asked Questions (FAQ)
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) through Shop Pay, our secure checkout. Apple Pay is also supported.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been sent to the warehouse, we are unable to modify or cancel it. Visit our Contact page to reach us.
Will I receive an order confirmation?
Yes! You'll receive a confirmation email as soon as your order is placed. If you don't see it, please check your spam folder.
Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location — please refer to our Shipping Policy for full details.
Do you ship internationally?
Please see our Shipping Policy page for information on available shipping destinations.
How do I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Products
Are your model kits suitable for beginners?
We carry products for all skill levels, from beginner-friendly snap-together kits to advanced scale models. Product listings include skill level information to help you choose the right kit.
Do you restock sold-out items?
We do our best to restock popular items. You can sign up for restock notifications on the product page, or contact us and we'll let you know when it's available.
What does a term or abbreviation mean?
Check out our Definitions page for a glossary of common modeling terms and abbreviations.
Returns & Refunds
What is your return policy?
Please visit our Return Policy page for full details on returns, exchanges, and refunds.
What if my item arrived damaged?
We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damage and we'll make it right.
Contact Us
How can I get in touch?
You can reach us through our Contact page. We aim to respond to all inquiries within 1–2 business days.